I admit that I was wrong.
The five most important words:
You did a great job.
The four most important words:
What do you think?
The three most important words:
Could you please. . .
The two most important words:
Thank you.
The most important word:
We.
The least important word:
I.
_____Coach's Note_____
Brought to you from the collected works of that incredible sage, Anonymous. This is a wonderful template for extraordinary customer service.