interviews – Career Life Institute

Dealing with Inappropriate Interview Questions

In your job search, if you are interviewing regularly, it’s highly likely that sooner or later you will be asked a question that may seem inappropriate or legally dubious. How you view that question, and how you respond will very likely have a great impact on your success.

I recently had someone in my job search class tell me about an interview he had at a small company. The hiring manager asked what year he graduated from college, as it wasn’t on the resume. The candidate told him it was an inappropriate question to ask.
The interviewer said he was curious, and really wanted to know. And for a couple of very uncomfortable minutes the two of them argued back-and-forth about the legitimacy of the question.

The candidate assumed it was an effort to determine his age, and make a judgment on his suitability for the job accordingly. I have no idea if that was the intent or not, however, questions like that do occur often. So how should you react? Here are some ideas that may help:

Most hiring managers are not HR and Legal experts! Although direct questions about age, race, family, and other topics are not supposed to be asked or considered in an interview process, they often get asked innocently. Certainly someone in HR ought to be very aware and conscious of inappropriate questions, however, a direct hiring manager may not be. Often they are simply getting to know someone and are not looking for ways to discriminate. It may not be possible to know if the question was asked out of ignorance or not, but the way you react may determine your fate anyway.

Getting to know you and small talk are not necessarily forms of discrimination. If the question was asked simply as a means to get to know you better, or as a form of small talk during the interview, an over-reaction can create a very negative impression if no discrimination was intended. Yes, an interviewer should know better than to ask inappropriate questions, however, when they come about from casual conversation, they often had no ill intent behind them. Your reaction generally has more to do with whether they move forward or not than the actual answer to the question.

You’re never obligated to take a job offer! While others may have differing opinions, my perspective is that candidates are generally best off not making large waves during the process and reserving their judgment and response for afterward. If an inappropriate question was asked. Answering respectfully, and minimizing the negative response enables the process to continue.

If you ultimately receive an offer, it’s likely no discrimination was ever intended or took place. An offer will generally be the proof. If you still aren’t convinced though, you certainly don’t have to take the position and you can decide whether to pursue the matter with them further then.

If you do not receive an offer. It still may have had nothing to do with discriminatory practices, but rather that they had another, better qualified candidate. If you have doubts, you can decide at that point whether to pursue the matter or not.

Getting into a verbal battle with them during the interview process, however, virtually guarantees they will not want to consider you further for the role… not because of discrimination, but because they are not interested in hiring a combative employee.

An appropriate response to a potentially inappropriate question might be:

“I’m very interested in this position and would gladly answer all appropriate questions you may have for me in order to determine if I’m the right fit. However, an answer to that question doesn’t necessarily shed any light on my relevant qualifications, so if you don’t mind, I’d prefer not to answer it. Can we move on to other more relevant topics?”

Many interviewers are likely to get the hint and move on. Some, however, may not. If they continue to press for an answer. In my opinion, it is often best to give them a quick, straight-forward answer rather than continue to challenge them on the appropriateness of the question. You can certainly determine further into the hiring process whether a further response on your part is warranted.

In the case of the person from my job search class… he actually did receive a follow-up interview. The hiring manager simply knew someone that went to the same college and was interested whether they might have graduated at the same time. He shouldn’t have pressed the matter, and he should have been more upfront with his reason for asking. However, no discrimination was intended in any way. The candidate was fortunate that the process continued on, however, certainly may not have in most cases.

Don’t assume every inappropriate question has dark motives behind it. It may have been asked innocently, or because of a lack of knowledge. How you react, however, can determine if a good opportunity progresses for you or not.

Author:

Harry Urschel has over 20 years experience as a technology recruiter in Minnesota. He currently operates as e-Executives, writes a blog for Job Seekers called The Wise Job Search, and can be found on Twitter as @eExecutives.

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10 Confidence Boosting Tips for Interviewers

Job interviews can be intimidating and nerve-racking in a crippling way. But allowing your personality to show through –even if you’re faking it—is the only way to take charge of your interview and have any hope of landing the job. No matter what kinds of qualifications you have, employers want to sit down with an individual who can conduct themselves professionally and charismatically, and if you can’t even hold yourself together to keep up your side of the conversation, you may go unnoticed altogether. Instead, prepare to manage the interview session in a way that puts you in control and limits any awkward moments. Here are 10 confidence-boosting tips to help you do just that.

1. Understand the importance of an in-person interview. An interview is your opportunity to brand yourself in front of your potential boss and really lay down the line for how you’d like to be treated in the office. Don’t come across as cocky, but understand that acting meek and embarrassed during your interview will immediately make your boss feel like he or she can get away with dictating your every move.

2. Smile the very first chance you get. A warm, natural smile exudes confidence and sets the tone for a professional but friendly encounter.

3. Practice your handshake. A good handshake can be exhilarating and empowering, but an awkward fumbling or weak handshake dashes any hope of a dazzling first impression. Practice ahead of time so that it comes naturally.

4. Research the company. Be ready to talk about the company and position you’re applying for by doing a little web research ahead of time.

5. Come with questions. If you have a list of questions to ask, you’ll be ready in case of an awkward silence.

6. Realize that they probably already like you. The very fact that you’re even sitting in the interview seat means that someone liked your resume and believed you’d make a good candidate for the job.

7. Dress professionally. Wear something that makes you look professional and neat but is still comfortable. Something that’s too tight or too bulky will make you feel uneasy. A good tip is to wear something you’ve already worn few times, so you won’t be caught off guard by any wardrobe malfunctions.

8. Sit up straight. You want to appear alert and confident, so sit upright in your chair with your hands folded. Leaning back to far will make you appear arrogant, while hunching over will make you seem nervous and self-conscious.

9. Value the opportunity for what it is. The more you value the interview as its own learning experience and opportunity to practice your interviewing your skills, the more natural and confident you’ll feel asking questions and talking with the interviewer.

10. Review your resume. You may take it for granted that you know everything on your resume since it’s your experience, but understand that all the questions your interviewer will have for you are going to come directly from that resume. Take a few minutes to look over the skills and experience you’ll be expected to discuss.

Guest Expert:

Rose Jensen writes about the best online universities. She welcomes your feedback at Rose.Jensen28@yahoo.com.

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Interviews that Get the Job: Do Your Homework!!

Getting a job is really pretty simple. The one who's hired is usually the applicant who convinces the prospective employer that s/he can provide what the employer wants.

That's why it isn't always the person with the most or best experience, background, or references who gets the job. There are always other factors that enter into every hiring decision, too, including personality, salary issues, availability, budgets, etc. Notice, however, I said the successful candidate "convinces" the employer. The hiring manager needs to believe that YOU are the best candidate. And that's key to understanding how to approach any interview.

So what's the secret to being able to "convince" the interviewer? Certainly negotiation skills are useful, but first you have to get to an opening for the negotiation. So, the first step is being prepared – and that means understanding what the employer needs and also what s/he thinks s/he needs.

Research. . . Research. . . Research

The first step will always be to research the company and the industry. Most companies have some kind of literature they send to prospective customers, or a customer service section of their business. Starting there, you can find out about other publicly available documents (annual reports, etc.). You’ll also begin to get an idea of the "corporate culture" through your interaction with existing staff.

It's perfectly acceptable to call and talk with people who work for the company, just be respectful of their time and let them know why you're calling. In fact, one of the first things you should do when you're interested in a particular company or industry is to set up one or more "informational interviews" with key members of the company to find out more. Ideally this should happen long before they have an advertised opening.

By being proactive you'll be prepared when the opportunity arises. You’ll have already established a contact inside the company and you’ll know some things other applicants probably won’t know. Informational interviews allow you to gather an incredible amount of information in a non-threatening environment since they are usually conducted as research, and have nothing to do with prospective employment.

Let's say, however, you never got around to the informational interviews. Many people start their research after the announcement, and there are still many ways you can do that. In addition to information provided by the company, you can check at the local library and with the Chambers of Commerce in your area. This will give you some information about the public side of the business.

If you've been building your personal network, then you may have some contacts who have direct knowledge about the company, or who can put you in contact with someone who does. You might check with suppliers, competitors, or customers to find out what their experience has been.

Next, find out as much as you can about the advertised position. Why is there an opening? How long did the last person in the job work there? Why did s/he leave? What do other people in the department think about working there?

Create Solutions to Their Problems

As you do your research, be on the lookout for how your skills or experience give you an edge — did you successfully handle a similar project in a prior job? Do you have an idea that could make things work more easily? Do you recognize unique challenges facing the company or industry (and more importantly, do you know how to turn them into advantages)? Be sure to let your prospective employer know how you can provide value, make their jobs easier, solve their problems.

The more knowledgeable you are about the business, the more convincing you will be in the interview. You'll be able to ask intelligent questions and to tailor your answers to the specific issues the company may find challenging. Letting people know you've done your research tells them you're a self-starter who took time to find out about them. Have you ever noticed how much more attractive someone is when they take a genuine interest in you? The same principle works in an interview setting, too. The more interested you are in the company, the more appealing you will be to them.

And finally, while an interview is your opportunity to "toot your own horn", leave boasting out of the conversation. Be respectful of the knowledge and abilities of those who are interviewing you, offering support without appearing to be a know-it-all. After all, you do want to get to the negotiating stage, right?